1. Will BHC bill my insurance for the equipment I receive?
Yes, however it must be a covered item of which we have proper documentation for. If the required documentation and signed forms are on file, we will handle all the insurance paperwork and claim information & handling. Contact your local BHC for more information on specific reimbursement information. BHC does NOT guarantee payment for any items regardless of the coverage, this is standard procedure as your insurance company won’t guarantee payment until the claim is received and properly approved.
2. Does Medicare pay for bath safety?
No. Bath safety items (for example: raised toilet seats, toilet safety frames, shower chairs, transfer benches etc.) are private pay only. Medicare will pay for a bedside commode if the beneficiarie's physician prescribes it for bedside usage.
3. If Medicare doesn’t pay for something will my secondary cover the item?
Typically, if Medicare denies an item the secondary insurance will follow suit. Occasionally, DSHS will pay for some particular items when Medicare won’t. In that situation, the claim usually goes directly to DSHS (Medicaid) and Medicare isn’t billed at all for the item.
4. Does BHC buy used medical equipment?
No. If you are interested in donating your used equipment, we recommend that you contact your local senior center or another organization that accepts those types of items. For a referral please call your local BHC store and they can direct you.
5. Does BHC offer free delivery on all items?
Yes. However, for items under $25 we may not be able to provide next day delivery, we will deliver next time we are in your vicinity (usually within 2-3 days). All items under $50 have free delivery; however pickup of these items is not included. The customer would be responsible to return the item if necessary (or if a rental) to the nearest BHC location when he or she is ready. If the customer requires BHC to pick up an item under $50, a $25 pick-up charge will be assessed.
6. Can BHC staff move furniture in my home to make space available for a hospital bed or other large equipment?
No. Our staff is not covered for liability for moving furniture or other items in private homes. Please have an adequate amount of space available before our driver arrives.
7. Will BHC pick-up my old medical equipment when I am done with it?
BHC will only pick up items that are the property of BHC (either a rental return or a purchase item returned within the return period or specially arranged).
8. I have family coming into town for a visit and they have oxygen, can they get tank refills from BHC?
It is best to set up tank refills with your family's current O2 provider (BEFORE they arrive), they can make arrangements with us to provide O2 while they are here.
9. If I need something delivered today can you get it to me?
Under most circumstances, yes. For same-day service we ask that you call as early in the day as possible. Our offices schedule regular deliveries from 8am to 5pm (these hours may differ at specific locations, please check with your local BHC for more details). If you are an existing oxygen customer and have an emergency, after-hours delivery is an option.
10. Where is the closest BHC location?
View our locations page
11. What should I do if I need service after hours?
Call the phone number of the branch that provided your equipment, leave a detailed message, and an on-call manager will return your call within 1 hour.
12. Will you deliver to the hospital or nursing home before discharge?
13. Does BHC rent or sell equipment?
Depending on the type of equipment we can do both. Generally most bathroom safety (exceptions are shower chairs and transfer benches) and smaller items are purchase only. On larger items, such as hospital beds, wheelchairs, patient lifts etc. we can provide a rental piece or sell them new to you. If you wish to purchase a used item, please contact us for availability and price quote.
14. Will BHC fix my broken equipment?
If the equipment was provided by BHC and is malfunctioning or broken we can often fix it. Some items may be covered under warranty and others may require payment for parts and labor. If the equipment was not provided by BHC we could look at it and determine if we can service it, this done on an individual case basis.
15. If BHC doesn’t carry an item that I want/need, can you order it for me?
If the product you need is carried by distributors/manufacturers that BHC currently does business with, we can special order that item for you. You may be responsible for shipping and handling. Don't hesitate to ask us about unique items.