I just want to pass on a huge thank-you to Matt who was in our facility today working with a client. He noticed me struggling to help stabilize a manual wheelchair in disrepair for another client who is awaiting insurance approval for wheelchair repairs. He offered to adjust the patient’s brakes, one of which was twisted and barely holding on. This excellent and quick repair made a true and instant improvement to my clients safety during transfer. You’re lucky to have Matt working for you and I wanted to pass on my gratitude and let you know that he is an excellent representative for your company!!
KC was exremely thoughtful, taking his time to make sure I was confortable with what he delivered. BHC was very helpful through the entire process.
I am writing to thank you, Dan and Joe, individually and as a team, for the excellent customer service that you have given me. When I was in the Everett store, you were very focused and gracious with the time that you spent helping me choose a lift chair.
At that time, you know how happy I was with the chair I finally chose. After it was delivered and I called you with my concern about the rocking motion, you, again, were very thorough checking on that motion with the other store models and involving Joe. Joe's interest and involvement in the issue showed support for both your store team and the customer. For me the result is that I feel very satisfied with my purchase and especially happy and comfortable that I chose to do business with you all at BHC, Everett. It has been an experience of everything going right in making an important, major purchase. Thank you!